ITA positioned itself as a certified MBE/DBE to participate with the Public Sector team to deploy 3g Wireless Service via ruggedized modems for all of its buses (Bus Tracker Project).
The issue was high cost and very low or no customer support for its cellular equipment and network.
Solution & Result
ITA supported the wireless carrier with consummating the CTA contract which required a DBE certification, expertise in order processing and PM services as it relates to the activation of services on the ruggedized modems. ITA's value added services rendered to CTA resulted in an increase in passenger customer service and employee performance levels.