Hilton Corporation: The Waldorf Astoria Chicago (WAC)
ITA identified WAC as an unhappy customer.
The issue was high cost and very low or no customer support for its mobile equipment and network.
Solution & Result
ITA presented WAC with a custom telecom solution which addressed the needs of each department which include White Glove Tier 1 Customer Service, MDM, TEM and invoice Processing. ITA's value added services rendered to WAC resulted in higher levels of productivity while concomitantly reducing its cost of doing business.