Industry: Local Government

The State of Illinois (SOI)

History

Relationship between ITA & SOI presented opportunity to support Sprint with one of it's major high profile PS Wireline Accounts.

Challenge

Low Customer Service levels reduced account revenue by 70% over a 5 year period and was targeted by SOI to completely phase out its relationship with the Network Service Provider.

Solution & Result

Dedicated ITA Account Management. ITA stopped the NSP's revenue hemorrhaging while reducing the SOI's expenses where a 10GB Internet Egress was ordered by SOI within 1 year of account base move to ITA and 40GB Ethernet Port order on the way. ITA's value added services rendered to SOI resulted in a stronger relationship between the NSP and SOI which afforded SOI greater control of its internet egress backbone and therefore increased the demand for more telecom solutions from ITA.